userjourneys.ai - Terms of Service
Effective Date: June 1, 2025
TERMS OF SERVICE
These Terms of Service (“Agreement”) govern access to and use of the userjourneys.ai platform (the “Service”), provided by userjourneys.ai, Inc., a Delaware C Corporation (“Provider”), by the customer entity agreeing to these terms (“Customer”).
By executing an Order Form or otherwise accessing the Service, Customer agrees to be bound by this Agreement. If you are entering into this Agreement on behalf of an entity, you represent that you have authority to bind that entity.
1. SERVICES
Provider offers an AI-powered platform that analyzes digital session replays, including user interactions, metadata, and behavioral signals, for the purpose of deriving product insights and performance metrics.
2. LICENSE & ACCESS RIGHTS
Subject to payment and compliance, Provider grants Customer a limited, non-exclusive, non-transferable right to access and use the Service solely for internal business purposes during the Term.
Customer may permit its employees and authorized contractors (“Users”) to access the Service, provided they comply with this Agreement. Customer is responsible for all use by its Users.
3. CUSTOMER DATA
a. Ownership: Customer retains all rights, title, and interest in Customer Data.
b. Use Rights: Customer grants Provider a limited license to process Customer Data solely for the purpose of providing and improving the Service.
c. Restrictions: Customer shall not upload data subject to special legal protections (e.g., health, biometric, or financial data) unless compliant with all applicable laws.
4. CONFIDENTIALITY
Each party agrees not to disclose the other party’s Confidential Information without prior written consent, except to employees or advisors who need to know and are bound by confidentiality obligations. Confidentiality obligations survive for three (3) years post-termination.
5. SERVICE LEVELS & SUPPORT
Provider will use commercially reasonable efforts to provide 99.9% monthly uptime. Support is available during business hours via founders@userjourneys.ai. SLA terms may be defined in a separate agreement or Order Form.
6. FEES & PAYMENT
Fees are set forth in the applicable Order Form. All fees are non-refundable unless otherwise stated. Payment is due net 30 days from invoice. Late payments accrue interest at 1.5% per month.
Provider reserves the right to suspend access for unpaid accounts after 10 days’ notice.
7. TERM & TERMINATION
This Agreement begins on the Effective Date and continues for the subscription term specified in the Order Form. It auto-renews unless either party provides written notice at least 30 days before renewal.
Either party may terminate for material breach with 15 days’ notice and opportunity to cure. Upon termination, Customer must cease use and delete all access credentials.
8. ACCEPTABLE USE
Customer agrees not to:
- Use the Service for unlawful or high-risk activities.
- Reverse engineer or misuse the platform.
- Upload PII without legal basis and consent.
- Use outputs as legal, financial, or safety-critical advice.
9. AI OUTPUTS DISCLAIMER
Customer acknowledges that AI-generated insights are probabilistic and may contain inaccuracies. Provider makes no representations or warranties as to the accuracy, completeness, or fitness of such outputs.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Provider’s total liability under this Agreement will not exceed the fees paid by Customer in the twelve (12) months preceding the claim. Neither party shall be liable for indirect, incidental, or consequential damages.
11. INDEMNIFICATION
Customer agrees to indemnify and hold harmless Provider against claims arising from (i) Customer Data; (ii) unauthorized use of the Service; or (iii) Customer’s violation of applicable law.
Provider agrees to indemnify Customer for claims alleging that the Service infringes a third-party’s intellectual property rights, subject to customary exclusions.
12. INTELLECTUAL PROPERTY
Provider owns all rights, title, and interest in and to the Service and any associated IP, including AI models, analytics, and underlying software. Nothing herein transfers ownership to Customer.
13. GENERAL TERMS
- Governing Law: United States of America
- Assignment: Neither party may assign this Agreement without prior consent, except in connection with a merger or acquisition.
- Entire Agreement: This Agreement (and any Order Forms) constitute the entire agreement between the parties.
- Force Majeure: Neither party shall be liable for delays due to causes beyond its reasonable control.
14. CONTACT
Questions? Reach us at founders@userjourneys.ai.